9/23/22 1:45pm - Internet at PACS is down. Network techs are on site assessing the situation, no current ETA.
9/22/22 - 7:30am - Classlink is having login issues. Classlink is investigating the issue but no current ETA. You can monitor their live status page here.
9/15/22 - 8:00am - Zoom is currently down, this is an issue on Zoom's side. No current ETA, you can monitor their live status page on the "Live Status Pages" section of this site. - Resolved 8:45am.
9/3/22 - 9:00am both internet connections to PSD are down, we will provide timeline in next hour.
UPDATE - 09/03/22 10:45 am: Internal systems are down due to a planned update, Estimated Time for the fix 12:00 pm
Online hosted systems not affected: Google Workspace, Infinite Campus
- Global Protect - VPN
- Network Printing
- Infinite Visions
- Shared Drives
UPDATE - 09/03/2022 01:12 PM Update completed.
8/29/22 - 7:00am - Issue identified with Classlink when trying to reset or set your initial password. Issue has been escalated to Classlink but there is no current resolution. If you are getting prompted to change or reset your password in Classlink, you will need to sign in to a computer on campus.
8/22/2022 - 8:00am - Google Classroom is having issues and is prompting users to enter a CAPTCHA code. This is a multidistrict issue and Google is working on it, for now please enter the CAPTCHA codes to gain access to the Google Classroom. This should be resolved now as of 10:40.
8/5/22 - 7:30AM - Student Logins are not working properly. The issue appears to affect students in grades 6 - 10 and newly created students for the 22-23 school year. Technology is working the problem now. 7:50AM - The issue may affect students in any grade level. - Resolved 10:40am, passwords should be working again and set back to their 8 digit birthdays as before.
8/4/22 - Student Logins are not working properly. The problem is being researched. Check back here for updates and resolution. 9:17AM - IA students may now login with their 8 digit birthday. MMDDYYYY. 10:28AM - ALL student accounts have been updated with their 8 digit birthday. MMDDYYYY. New student accounts are being created now and will be available 8/5/22. Grades 6, 7, 8, 9 and 10 will be required to change their default passwords beginning 8/5/22.
8/4/22 - ParentSquare - PSD's communication system did not accept the new years data rollover (Courses etc). Technology is working directly with Parent Square to resolve ASAP. 10:48 - ParentSquare is now updated with current Course data.
7/8/22 - 2:50pm - Internet link to LACOE is down, district is running on our backup internet link. This will effect LACOE direct systems, and some sites may experience no internet connectivity. No current ETA. - Resolved.
5/31/22 - 7:00 am - Clearpass, our wireless authentication system is having issues. This will cause intermittent issues with trying to connect to the PSD Wifi. The network team is aware of the problem and working on a resolution. - Resolved 3:45pm
5/28/2022 08:00 AM to 4:30 PM - SSL Certificate renewal. This will affect wireless networking, VPN access, Infinite Visions, Smart Tag, JAMF, Mosyle, KACE K1000, KACE K2000, https://status.palmdalesd.org/, https://mypdc.avselpa.palmdalesd.org/, https://deputyhelpdesk.palmdalesd.org/ and, https://webprint.palmdalesd.org/
5/10/22 - 8:00am - CAASP/SBAC is having statewide connection issues. The state is working to resolve the problems but no ETA currently. It is probably best to pause testing and resume tomorrow at this point. - Should be resolved as of 11:30am.
5/9/22 - Frontline absense management system is offline. Frontline has been notified. HR has reached out to site Admins to kee them informed. No ETR at 7:18am. Resolved at 9:00am.
5/6/22 - Palmdale is experiencing a failure with a host in our Data Center. The team is forced to bring the affected system down manually to recover. The following services will be affected until approximately 11 am today.
11:19am - Host Server is currently rebooting. ETR: 12:00pm.
* Network Printing - Should be up -11:30am
* Infinite Visions - Should be up -11:30am
* Classlink - Should be up -11:30am
* Status Page - Should be up -11:30am
* Safety Camera viewing - This is still down as of 11:30am.
4/8/22 - 10:30am - Some users are experiencing connection errors in Infinite Campus. We have contacted Infinite Campus and they are looking into the issue for us. No current ETA. - Resolved
4/8/22 - 7:00am - AirServer is having connection issues, this is due to our antivirus software, Sophos. The team is investigating but we do not have a current ETA. -
Update - 9:20am - a fix has been found, if you encounter the popup, please click on the option that says "I have already configured Sophos Intercept X for AirServer" - Resolved
3/14/22 9:22 AM - LACOE is working on internet connection for PSD, no LACOE services should be down. - Update from LACOE, issue has been identified but cannot be fixed until the normal maintenance window between midnight tonight and 6am tomorrow morning.
3/14/22 7:50 AM - LACOE internet connection for PSD is down. No ETA yet or confirmation if any LACOE services are down.
3/3/22 - 7:00am - BEST is currently unavailable as reported by LACOE. The ETA is TBD, you can keep an eye on the BEST portal for updates directly from LACOE: https://bestportal.lacoe.edu/ . This is not something that PSD Tech Services manages, so we will need to wait on LACOE to resolve the issue. - Resolved - 9:00am.
3-1-22 7:00am - Infinite Campus is not allowing logins from parts of the District. Check here for updates. Infinite Campus is aware and working on the situation. - This should be resolved now, if you are still having issues, please clear your cache in Chrome or reach out to your site TSL for assistance in doing this.
2-15-22 11:00am - Informed K12 is experiencing very long loading times with the possibility of time out requests. No other information available. - resolved
2/14/22 8:00am - AirServer is having issues connecting. Tech Services is investigating, no current ETA. - This should be resolved, you will need to reboot your computer for the fix to apply.
2/14/21 7:30am - Both of our internet connections are having stability issues this morning. This is a district wide issue and is being worked on, no current ETA. - Resolved 10:00am.
2/5/22 - 9:00am - 3:00pm - Infinite Campus is experiencing an issue with their firewall. They anticipate services will be restored by 3pm today. - JMS - Resolved
1/25/22 - 9:45am - Infinite Campus is having intermittent connection issues. We are reaching out to them for an update, no eta currently. - Should be resolved
1/24/22 8:00am - Infinite Campus is experiencing server issues causing delays in load times or not loading at all. Infinite Campus is working on the issues, but no current ETA. - Should be resolved - 12:00pm
1/24/22 8:00am - Classlink is experiencing server side issues, creating either long load times or no loading at all, 502 Bad Gateway errors and other issues. Classlink is aware of the issue and working on it, no current ETA. - Resolved 12:00pm.
1/13/22 - 7:00am - We are experiencing district wide wifi connectivity issues. Network team is working on the issue, no current ETA. If you can get to a computer with a hard wired connection, you will be able to login and access our systems. - Resolved 11:00am
12/15/21 4:33am - EHallpass is currently unavailable due to Amazon Web Server (AWS) issues from their hosting company. This is being worked on by Amazon but we do not have a current ETA from them. - Resolved 12/16/21
12/15/21 8:00am - Illuminate is down to a server issue on their side. - Resolved 8:50am
12/7/21 8:00am - Amazon Web Services are having issues, this affects anything accessed through Classlink, you may see delays in retrieving pages. This is outside of our control and is being worked on by the vendor. No current ETA. - Resolved
12/7/21 8:00am - Renaissance Learning is experiencing an outage. No current ETA. - Resolved
12/03/21 9:00pm - Network Operations Center (District Office) - Offline. The IT team has diagnosed a fault in the Automatic Transfer Switch (ATS) system. This created a complete internal internet outage. The manufacturer of the ATS has been dispatched. Systems are coming back online now under manual control. ETA 12/4/21 1:30pm. Technology continues to monitor and work to repair with our vendor. 12/04/21 5:20pm - All systems are online. Technology continues to work with the vendor on root cause analysis and remediation.
11/16/21 9:56am - Titan is having issues with their systems, anyone using Titan will be effected. No current ETA. - Resolved - 10:28am
11/8/21 - ongoing intermittent slow responses from the internet in general. These issues should be resolved, please report any ongoing issues to your site TSL so they can relay the info to our network technicians.
10/28/21 - 8:54AM Power is current out at Desert Willow Magnet School. No current ETA. UPDATE: Power restored at approximately 9:36AM
10/26/21 - 8:58am SAM (Read 180, Math 180, System 44 and English 3D are down. No current ETA. 10/26/21 Services restored
1:30pm - 10/11/21 - Power surged at the District Office causing the internet to go down temporarily. Sites are also experiencing an outage, the equipment is being investigated, no ETA currently. - 2:00pm Resolved, issues may continue depending on the high winds.
11:30am 9/23/21 - District Internet and related services are currently down. The Technology Services team is working to get it back up and running. We currently do not have an ETA. Update: 12:20pm, the internet should be back up for most, other services that are hosted here are coming back up slowly, ETA ~3 hours for full restoration of services. Update - 1:50pm, most servers are back online. iVisions, Destiny still having issues. - Update 2:15pm: All systems back online except for iVisions. - Resolved 4:30pm.
8:00am 9/15/21 - District Printer servers are having issues allowing users to print. The Technology Services team is working to investigate the issue, but we do not have a current ETA. This is affecting any networked printer for the district. - Resolved 10:45am
9:00am 9/14/21 - Chromebook login issues, there are issues with logging in to Chromebooks right now, Google is investigating the issue but we do not have a current ETA. - Resolved 5:00pm.
8/23/21 12:15pm - Internet link to LACOE via Spectrum is down. Currently running only on our second link. This should have minimal impact on most services. Informed K12 is one of these systems. - Resolved
8/18/21 8:30am - District File Servers are having issues, X/Y/W/R/Q drives are all having issues, IVisions, and other systems are currently unavailable. -Resolved 8/18 - 9:10am
8/10/21 9:10am - District File Servers are having issues, X/Y/W/R/Q drives are all having issues, IVisions, and other systems are currently unavailable. Current ETA 20 Minutes to 2 hours. -Updated 9:40am. Problem has been identified and is currently being worked on to resolve. ETA remains the same. - Updated 10:05am. - Resolved 3:30pm
8/10/21 - 8:45am - Classlink login is producing an endless loop, not allowing a login at this time. We are checking with Classlink for the root cause. Use the backup links page in the mean time. No ETA for a fix as of now. Resolved - 9:50am. If you are still experiencing issues, please reach out to your site TSL or Tech Services.
8/2/21 6:30am - Internet link to LACOE via Spectrum is down. Currently running only on our second link. This should have minimal impact on most services. Informed K12 is one of these systems. - Resolved 8:00pm
7/28/21 6:45am - Gmail may be having issues, Google is investigating. - Resolved 12:00pm.
7/12/2021 11:47 AM - Internet link to LACOE via Spectrum is down. Currently running only on our second link. This should have minimal impact on most services. - Resolved.
7/12/2021 Starting at 4:56 AM. Several servers were down due to a problem with our virtual server system. Systems that were affected: District Share Drives (X/W/R) and the Wifi access.
7/12/2021 - Brief internet outage due to the rebooting of a switch.
7/5/2021 - Damaged fiber caused internet outage at the following sites:
Desert Willow 36555 Sunny Lane (service restored 7/6/2021 at 4:17 AM)
Barrel Springs 3636 Ponderosa Way (service restored 7/6/2021 at 3:12 AM)
Yellen 37015 Goldenview Way (service restored 7/6/2021 at 2:35 AM)
Cimarron 36940 45th St East (service restored 7/6/2021 at 3:06 AM)
Joshua Hills 3030 Fairfield Ave (service restored 7/6/2021 at 3:49 AM)
Mesquite 37622 43rd St. (service restored 7/6/2021 at 3:07 AM)
Quail Valley 37236 58th St. East (service restored 7/6/2021 at 1:49 AM)
Shadow Hills 37315 60th St East (service restored 7/6/2021 at 1:36 AM)
Los Amigos 6640 East Ave R-8 (service restored 7/6/2021 at 1:36 AM)
Golden Poppy 37802 Rockie Ln (service restored 7/6/2021 at 2:03 AM)
Buena Vista 37005 Hillcrest Dr (service restored 7/6/2021 at 2:22 AM)
Site 18 / Personnel Commission / Innovations Academy 37230 37th Street East (service restored 7/6/2021 at 3:31 AM)
6/27/21 11:59 pm - Infinite Campus will be down as we migrate to Cloud Hosting until 7/3/21. - Resolved 7/1/21 - 3:00pm. Please use the new link to Infinite Campus here: https://palmdaleca.infinitecampus.org/campus/palmdale.jsp
6/21/21 7:30am - Classlink is having a 403 bad gateway error, it will be inaccessible until the issue is fixed on the Classlink side. Please use: https://launchpad.classlink.com/palmdale to get to classlink in the meantime. ----------------------------------------------------------------------------------------------------------------------- Updated 6/25/21: The Classlink website address has permanently changed to the temporary address given, https://launchpad.classlink.com/palmdale Please update any bookmarks you may have saved locally to the desktop or in your Google Chrome browser. If you are somewhere on campus, a policy should reach your computer to update that in the background. The link on our website has been updated as well.
6/24/21: 12:00pm - Virtual servers are having issues, possible effected systems: Share drives (W/X/R), VersaTrans, Print Servers and other locally hosted things. No ETA currently. Possible fix may require rebooting our networking core, which will bring down everything including the internet for a while. - Resolved 7:00pm 6/24/21. Continue monitoring and call the HelpDesk if there are any issues.
6/21/21 10:45am - District office share drives and W drives are having issues. No ETA currently. Infinite Visions is also effected. - Resolved 2:00pm
6/15/21 - 4:46 PM Service was restored by the Internet Service Provider and confirmed up.
6/15/21 - 7:30
Internet connection for the main district office and web services are currently down. We have failed over to our connection for the school sites.
Regular internet usage from within the network is normal.
Any web-based service that originates from outside the district are unavailable such as VPN services, Infinite Campus, Deputy Helpdesk and Nurse's Helpdesk are down.
6/12/21 - 8:00 am Palmdale's primary internet service provider (ISP), LACOE / Time Warner is experiencing an outage. Palmdale and LACOE IT are working the issue for resolution. No ETA. Infinite Campus and Classlink are known to be affected at this time. Palmdale's backup internet link is holding all other traffic up. Resolved 6:30pm.
6/7/21 - 7:00am - Infinite Campus and Destiny at the school sites is not functioning properly. Network and Infinite Campus team is working on the problem, no estimated time frame for restoration yet. - Resolved 12:00pm.
5/13/21 - 8:00 am - Benchmark Universe did not update their security certificate yet. Please press the "Advanced" button and click "Proceed to palmdale.benchmarkuniverse.com (unsafe)" to access Benchmark Universe. - Resolved
5/12/21 - 4:00 pm - iPads that are not attaching to the PSD wireless network need to get an updated profile from the internet. The site techs have more information on how to attach to the internet at school. Some iPads need to be reset to install the profile.
The AirServer issue has a temporary workaround which is to use the AirServer Connect application. We are still working on another solution that doesn't require the use of this application.
Instructions on how to use the AirServer Connect app are here:
5/11/21 - 12:44 - Apple iPads have had a series of issues over the past two days resulting in a loss of connectivity. This is related to an updated security certificate and device WiFi profile. The IT department is working to resolve this across the organization now.
5/11/21 - 12:44 - Apple iPads are experiencing issues in AirPlay, locating the desired Laptop or Promethean panel. Technology is trying suggested fixes with a pilot site before widespread deployment can occur.
Resolution for iPads connecting to Prometheans: The Prometheans need a driver update to be Installed. This driver is being rolled out via KACE but it will take a couple of check-ins into KACE. Your site tech can manually install it if it is needed sooner.
5/11/2021 - 11:45am - Infinite Campus is experiencing intermittent issues. | Resolved 12:43pm. TOMCAT Services hard restarted by Infinite Campus support.
04/12/21 10:55 "PSD" Wireless is experiencing authentication issues. If you are currently connected and can avoid rebooting, your connection should stay current. New logins are being rejected. Staff is working on this. No ETA at the moment. - Resolved 2:15pm
04/12/21 7:25 AM Classlink login with Active Directory username and password is having issues. Login with your Google username and password if available. Resolved - 7:35 AM.
03/16/21 09:43 AM Infinite Campus - Attendance Loading issues. - Resolved.
03/17/21 06:30 AM Internet to and from PSD is DOWN. LACOE (our ISP) has been notified and diagnostics / repairs are initiated. 07:30 AM Internet is Back up. We have no additional information from our ISP. We are monitoring the situation.
Infinite Campus - Down for Maintenance - Friday, Mar 12 2021, from 7:30 PM to Saturday, Mar 13 @ 9 AM.
3/1/21 - 8:40am - Hapara is experiencing an outage. - Resolved: 9:30am
2/22/21 - 6:38am (Reported) - Internet Outage. All sites and DO are disconnected. Phone call into our ISP, LACOE. | 8:37am - LACOE confirms an issue with the Spectrum Enterprise fiber interconnecting us. They have opened a ticket with Spectrum Enterprise. | 10:40am Line card identified as failure point at our provider. Estimated Time to Repair 2 hours. | 1:36pm - Replacement parts did not solve the situation. The problem is being escalated further. LACOE reports this is affecting multiple clients. | 3:40pm LACOE Reports an update from Spectrum Enterprise with a part delivery within two hours. | 7:55pm - LACOE Reports Spectrum Enterprise replaced additional hardware and made the situation worse. Widespread SoCal Spectrum Internet issues are being reported on the NEWS. No ETA. | Check back here for status.
2/19/21 - 10:00am District wide internet outage. All PSD hosted sites will be affected. No ETA currently. All google services should still work. -Update 10:45am, internet is on but not all services are back up. - Update 11:30, Most systems are back online and available for use. Initial reports of the outage are due to a fire event and suppression system activation in the Network Center. This is under investigation now for the exact cause.
1/30/21 - 8:00am - District wide internet outage. All PSD hosted sites will be effected. No ETA currently. All google services should still work. - Resolved 5:00pm, internet is on but we have not received confirmation there will be no further interruptions.
1/27/21 - 10:00am - Renaissance Learning having loading issues through Classlink. Use the backup link to access the program. - Resolved 12:35pm
1/25/21 9:25am - District Internet outage, issue is on LACOE's end. No ETA currently. All PSD hosted systems affected, IC, IV etc. - Appears to be resolved as of 3:45pm. It may go back down since repairs are still under way.
1/14/21 - 8:45am - Clever Portal experiencing issues, affected systems: Zearn Math and Amplify Science - Resolved 10:30am
1/12/21 - 8:20am - Google Slides experiencing errors through Classlink button. - Resolved: 10:45am
01/10/2021 - Classlink Active Directory Login has been reported to IT as not working. Google login works. Staff are investigating as of 1:40pm. - Resolved 2:15pm.
12/14/2020 9:15am - Big Ideas Math is having login issues through Classlink. - Resolved
12/13/2020 ~11:30am - Many internet services are currently down within Palmdale School District. Staff are onsite working the situation. Check back for updates. - Resolved 4:20pm
11/16/2020 9:50am - Google login now working for Classlink, but Active Directory still having issues. - Resolved: 11:15am - Please remember to connect your Google Account to your Classlink Account
11/16/2020 6:45am - Classlink reporting slow logins/unable to login. Classlink is working on resolving the issue. - Resolved for Google Login only 9:50am.
11/9/2020 10:00am - HMH logins are having issues - Resolved
11/6/2020 8:00am - Zoom having reports of slow responses and use. - Resolved 11:00am
10/14/2020 10:40 am - Hapara Service Disruption. - Resolved
10/6/2020 - 7:00am - Classlink Active Directory Login system down, "Sign in with Google" is working fine, please remember to link your Google Account to your Classlink Account. - Resolved 8:42am
10/04/2020 - 10:37am - Internet Services for Palmdale School District. 7:30pm - ISP troubleshooting over-temp situation with their laser. Possible ETA to repair 12:00am. Repair not certain. 4:50am - Senior level Cisco engineers are working the problem. The Internet is still down with no specific ETA to repair. Check back often for updates. - Resolved 10/5/20 - 8:15am
Following Services have outages:
Infinite Campus - Resolved 10/5/20 - 8:15am
Classlink : - Resolved 10/5/20 - 8:15am
Sign in with Active Directory - Resolved 10/5/20 - 8:15am
My files - Shared Folders ( W drive, X drive and more ) - Resolved 10/5/20 - 8:15am
9/23/2020 - 7:30am - Classlink Active Directory login not working. Google Login working fine. - Resolved 8:25am.
9/16/2020 - 7:05am - Classlink Active Directory login not working, Google Login seems stable. - Resolved 1:30pm
9/16/2020 - 9:53am - W Drive and other network drives unavailable in Classlink. - Resolved 3:20pm
9/15/2020 - 7:51am - Google Drive having issues - Resolved at 9:17am.
9/14/2020 - 9:00am - Classlink having login issues.
9/14/2020 - 10:47am - Classlink, Google login now working, Active Directory login still down.
9/14/2020 - 10:53am - Classlink issues resolved.
9/9/2020 - 12:42pm - Classlink is having login issues - Resolved at 3:15pm
Classlink - Total outage.
Google - intermittent issues with Drive and related systems