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Support

IN-PERSON SUPPORT

If you have any technical issues or need support in person please visit our school office between 8am 3pm Monday-Friday.

 
STRIDE PHONE SUPPORT
 

As you work with Stride and learn the program, please remember to utilize Stride's 24/7 phone support.

Parents & Students call: 844-638-3533

LEARNING COACH ORIENTATION

Learning Coach Orientation

Parents / Guardians of our New Students

Learning Coach Orientation - Spanish

Spanish Parents / Guardians of our New Students

TUTORIALS
First Sign Into Google

Students must sign into their Google account before they can do anything. If they have a Chromebook from school they can skip this step. Otherwise, please sign in by using the ID number they received from their teacher followed by @palmdalesd.org. The student's password is going to be their birthday without any forward slashes. If you need additional help turn to Resources.

 google sign in screen capture
Google Account Classlink
How to use and how to log in. / Cómo usar y cómo iniciar sesión.
 the word google spelled out on keyboard keys
How to use and how to log in. / Cómo usar y cómo iniciar sesión.
the lower case letter 'i' in multiple colors

Students should log in to each of their Google Classrooms and Classlink applications on a daily basis.

Students will need to complete all required assignments and submit these as directed by their teacher.

Students should watch the videos posted each week in their entirety.

Students are to respect our Distance Learning by following the chat room’s norms.

Be a learning Coach!

Parents must take on the role of a learning coach because they are the adult in the home who assists the student with completing their daily tasks. The amount of assistance depends on the student's grade level and the student's ability to complete work independently.

The School Learning Coach will be actively involved with the student spending a couple of hours each day. During a typical week, the Learning Coach will:

Assist with lessons

Monitor comprehension

Communicate with teacher

 child and teacher in classroom

K12 Stride (6th-8th Grade) Newrow
How to use and how to log in as a middle school student / Cómo usar y cómo iniciar sesión como estudiante de secundaria How to use the video conference application / Cómo utilizar la aplicación de videoconferencia
 teacher showing robotics to a group of students.
 word information showing through a tear in brown paper packaging
TECHNICAL SUPPORT PSD
If there is a technical issue that focuses on a specific Palmdale concern, please call PSD's tech team. Both staff and families can call the PSD tech team line. They are open 7 am to 4:30 pm
Phone: 661-789-6549